Conference Schedule


»   7:00 am – 8:20 am

Opening Remarks: How Toronto leads in FinTech

»   8:30 am – 8:35 am

Opening Remarks

»   8:35 am – 8:40 am

Can we create a global collaborative chatbot for Canada?

»   8:40 am – 8:50 am

University of Toronto

Opening Keynote: How ecosystem banking will finally allow successful co-existence with banks and FinTechs

»   8:50 am – 9:10 am

FinTechs have historically had challenges competing with and working with banks. Digital banking is quickly evolving into Ecosystem banking which will enable true end to end customer journeys where  FinTechs and banks can co-exist in a seamless way.

Puvi Sinna, Partner and Digital Experience Leader, IBM iX, IBM

Keynote: A Decade Tracking Lazarus

»    9:10 am – 9:30 am

The Lazarus group has been making headlines since 2009, garnering  worldwide media attention. From stealing cryptocurrency with SWIFT, to the WannaCry ransomware epidemic, their attack on Sony Pictures Entertainment or most recent ATM cash-outs, the group shows no signs of slowing down. Lazarus has aggressively evolved from politically motivated attacks into the realm of financial crimes. During this session, go behind the scenes with Symantec’s Jon DiMaggio on the lessons learned and expectations of the future from tracking one of the most notorious hacking organizations.

Jon DiMaggio, Senior Threat Intelligence Analyst, Symantec

Trust: The Currency of the Digital Future

»    9:30 am – 9:45 am

If data is the new oil, then trust is indeed the currency of the future. While technology has enabled exponential opportunities to share and exchange information, it has also led to instances where information has been misused, resulting in an erosion of trust. This presentation will discuss how to develop a framework for innovation in a future where trust is paramount by rooting ourselves in principles including irrefutability, authenticity, inclusivity and relevance for consumers.

Debbie Gamble, Chief Officer, Innovation Labs & New Ventures, INTERAC

PANEL: Latest Developments in FinTech

»    9:45 am – 10:30 am

FinTech has been evolving for the past 10 years, and we’re seeing developments and innovation in financial technology year by year. In this panel, we will hear what is happening in FinTech from some of  the world’s innovators.

Coffee Break

»    10:30 am – 10:50 am

Keynote: Trusted Networks: Enabling Consumers to Feel in Control

»    10:50 am – 11:10 am

Exciting things are happening in Canada when it comes to digital identity. As identity fraud continues to be a major problem all around the world, we’re still finding that some of the current protocols in place to verify consumers’ identities can be cumbersome, outdated or simply ineffective. In this session, SecureKey CEO, Greg Wolfond, and CIBC’s Fatema Pirone will talk about how some of Canada’s major organizations have joined forces to tackle some of the biggest issues in digital identity and help give Canadians the privacy and security they deserve when accessing services and products.

CEOs Talk FinTech

»    11:10 am – 12:00 pm

This is proven to be fan’s fav session! Listen to CEOs sharing their personal and professional journey in Tech and how they made their way to where they are.

Payments Innovation: How It Can Impact the Bottom Line and Help FinTechs

»    12:00 pm – 12:40 pm

Payment is the key to any business, and payments innovation can have a huge impact on FinTechs at both B2B and C2C levels. Listen to our experts in payments about what to expect and prepare for the near future.

Break for Lunch*

»   12:40 pm – 1:20 pm

*Lunch is not included

How the Digital Era will Impact the Economy

»   1:20 pm – 1:35 pm

This talk will explore the current trends within the digital era and how digitization will disrupt the economy with the intersection of technology, policies and money.

Fireside Chat with Maureen Jensen, Chair & CEO, Ontario Securities Commission

»   1:35 pm – 2:15 pm

Paving the Way for Innovation: A regulator’s perspective on the evolution of capital markets and responding to disruptive technologies.

Harnessing Fintech for the Future – Financing Sustainable Development

»    2:15 pm – 2:30 pm

If fintech amounts to faster and cheaper ways to pursue business as usual, it will be a missed opportunity of historic proportions. Simon Zadek from the United Nations Secretary-General’s Task Force on Digital Financing of the Sustainable Development Goals will discuss the global movement to ensure that the fintech-driven revolution in the world’s financial systems will benefit the planet and its people.

Simon Zadek, Principal, Project Catalyst & Senior Advisor, UNDP

Transforming the Customer Journey Through Personalized Rich Media Messaging

»    2:30 pm – 2:45 pm

Two customer engagement tools have become mission critical to financial services today: the ubiquity and effectiveness of mobile messaging and the evolving ability to personalize customer communications. Today, further evolution enables rich media to be personalized dynamically and at scale to deliver videos, images and animations cross channel where the content within the videos/images/animations themselves is personalized for each customer, based on each customers unique CRM attributes or history. Learn how new rich media personalization, including new messaging RCS and WhatsApp messaging technologies, can deliver maximum impact for financial services.

Michael Ahearn, VP Customer Development & Strategy, Sinch

Keynote: Using Storytelling Principals to Improve Agent Interactions

»    2:45 pm – 3:05 pm

Customer service professionals create thousands of moments of truth between your customers and your brand every day. Technology provides critical tools that enable those moments every day. But what if there was another tool we could use that if applied successfully would make a customers interactions with service providers even more memorable. A framework that humans have been using for thousands of years across every culture. Story.

Stories are a way that our minds make sense of the world. They help us to take facts and turn them into meaning. Into memories. In this session we will look at how we might apply a story equation to make customers leave their interactions with your brand in a way that will touch not only their head but their heart.

Dan Rood, VP Product Marketing, Genesys

The Future of Banking

»    3:05 pm – 3:50 pm

Banking industry has never been this innovative ever since FinTech and AI kick in. Hear from the world’s top banks on how big data,  AI, Machine Learning and other technologies have been re-shaping the financial industry.

Coffee Break

»    3:50 pm – 4:10 pm

How is Google Harnessing FinTech

»    4:10 pm – 4:25 pm

Google, the world’s tech giant, is looking at their opportunity in financial service. What would happen to other industry players if company like Google is harnessing FinTech? Let’s find out.

From Disruption to Transformation

»    4:25 pm – 4:40 pm

Four elements to shape technologies, before they shape us.

Hervé Tourpe, Chief Digital Advisor, International Monetary Fund

Keynote: What We Gen Zs & Millennials Want From Our Banks

»    4:40 pm – 4:55 pm

In today’s connected world, Gen Z and Millennials are connected consumers, who want voice first banking but they also want a responsible banking experience. With over $644 billion in purchasing power, Gen Z and Millennials are driving the future of banking technology. Come find out what Gen Z and Millennials want in a banking experience from the real thing – a Gen Z.

Everett Kohl, Consultant